Customer Experience World (CEW) Europe

Topics

• What does it mean to be Customer Centric? Can you be too customer centric? What works and what doesn`t work?
• What exactly is the role of Social Media? What to do? Observe, monitor, pilot or embrace and jump right in?
• How to carry out a Customer Service Makeover
• How to sell customer centricity internally? Who gets it, who doesn`t, and why?
• How to engage your employees and provide leadership in tough economic times
• The role of `Big Data` in identifying customer opportunities; hype, novelty, impossible dream or the oxygen for future success?
• How to measure - and improve - current performance; making sense of metrics, and driving connections to the financial bottom line

Who should Attend

CEOs, executives and heads of marketing, operations or client service.