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Customer Experience World (CEW) Europe
2021
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Customer Experience World (CEW) Europe
Description
Topics
What does it mean to be Customer Centric? Can you be too customer centric? What works and what doesn`t work?
What exactly is the role of Social Media? What to do? Observe, monitor, pilot or embrace and jump right in?
How to carry out a Customer Service Makeover
How to sell customer centricity internally? Who gets it, who doesn`t, and why?
How to engage your employees and provide leadership in tough economic times
The role of `Big Data` in identifying customer opportunities; hype, novelty, impossible dream or the oxygen for future success?
How to measure - and improve - current performance; making sense of metrics, and driving connections to the financial bottom line
Who should Attend
CEOs, executives and heads of marketing, operations or client service.
Past Events
Customer Experience World (CEW) Europe - 2021,
(41964)
Customer Experience World - Europe 2020 - 12-13 May 2020, Online Event
(37863)
Customer Experience World - London 2019 - 14-15 May 2019, Hilton Hotel, Heathrow Airport, London, United Kingdom
(30525)
Important
Please, check "Customer Experience World (CEW) Europe" official website for possible changes, before making any traveling arrangements
Event Categories
Business:
Customer Service, Marketing & Sales
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