Customer Experience World - Johannesburg 2019 is dedicated to the challenges in managing customer experience, including:
- Balance and prioritize investment, action and attention, across a myriad of competing projects and demands from multiple stakeholders: shareholders and investors, distributors and partners, as well as customers and staff
- What is driving customer expectations now and into the future
- How to close the gap between the customer expectations and the reality delivered every day
- Create a culture amongst employees of pride in the organisation and a belief that they are part of a culture that delivers the best possible experience to the customer
- How to deliver a consistently good customer experience in every interaction across multiple channels and touch points
- Allow customers the choice of how they interact with you across multiple channels while maintaining a consistent experience
Who should Attend
Attendees involved in customer experience:
- CRM & Loyalty
- Client Relationship Development
- Customer Care and Service Quality
- Learning & Organisational Development
- Customer Insight and Satisfaction
- Retention and Loyalty Programs
- Customer Lifecycle Strategy
- Brand Directors – Agency
- Directors, Managers – Customer and Employee Experience
- Employee Engagement
- Leadership and Executives from Customer Focused Organisation
- Culture Design & Experience
- HR Business Partners
- Brand Management
- Customer Experience Management
- Digital Marketing Managers/Directors
- Operations
- Marketing/Sales
- H/O Contact Centre Experience
