Customer Focus 2014

Topics

• Global customer experiences: seeing your brand grow
• The digital customer experience
• Mastering data analytics and new technologies
• Balancing superior sales and service performance in a cost reduction environment
• Customer behaviour: Segmentation and making it personal
• Embracing social media as the new normal for customer service
• Customer experience 360 view: gaining ROI
• Loyalty and customer experience: the perfect marriage

Who should Attend

Executives, directors, managers and heads of:

• Customer Services
• Customer Care
• Marketing & Client Services
• Consumer Marketing
• Customer Development
• Sales & Marketing
• Customer Operations
• Customer Experience
• Business Development
• and more