Customer First Live 2019 is a conference that provides an insight on how to transform organisations to become truly customer centric.
Topics
- The commercial opportunity of customer centricity
- A practical guide to customer centricity
- The KPIs that measure & drive sales
- Driving end-to-end engagement and sales
- The importance of customer experience for luxury consumers
- Getting the balance right between technology and human intervention in driving customer experience
- Consumer expectations and how to meet them
- Practical levers for improving customer experience
- Scaling a multichannel business by putting customers at the heart of all you do
- Building lasting loyalty in an age of disruption
- Balancing brand, customer and commercialisation
Who should Attend
Senior attendees consumer-facing sectors including:
- FMCG
- Retail
- Travel
- Food & beverage
- Financial services
- Hospitality
- Healthcare
- Automotive
