Customer Relationship Management: Strategic Methods to Manage Relationships 2019

Topics

• What are the fundamentals of understanding personality you can use to communicate more effectively with your customers?
• What are your experiences with managing customer relationships? What`s worked? What`s fallen short?
• What can everyone learn from a branding expert`s mantra: It`s all about them? How do we apply this practical approach strategically?
• What can we learn from Dr. Kano`s study of a camera company to enhance our ability to dig out customers hidden needs, wants, and unexpressed desires? How do we construct practical probing questions?
• How do I construct a strategic approach to internal and/or external customer relationships that grow my business? If I use customer management software, how can I increase its usefulness? How do I deploy a more strategic plan to work with customers?

Who should Attend

• Sales People
• Customer Relationship Managers
• Small Business Owners
• Marketing Specialists
• Anyone with an Internal Customer
• Business Analysts