Customer Service and Experience West 2023

Customer Service and Experience West 2023 is a brand-focused customer service conference.

Topics

• Critical Metrics to Demonstrate the Success of the CX Department
• Human Experience: Continuing Discussions Around the Future of Work
• Maximising Your Tech Potential to Maintain Cost Efficiency
• Delivering Loyalty-Winning Service and Setting the Bar for Employee Engagement
• Building a Resilient Contact Center: Combatting Agent Churn & Retaining Talent
• Augmented Agents: Intelligent Tools, Human Empathy & Enhanced Experiences
• Dynamic Personalization to Exceed Customer Expectations
• CX 360 – Refining a Robust Voice of the Customer Programme
• Overcoming Fragmentation: The Importance of a Unified CX Effort