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Customer Service Course
22 Sep 2021
Impact Factory, London, United Kingdom
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Customer Service Course
Description
Topics
Finding The "Human Moment"
Defining Good Customer Service
Dealing With Abuse
Hostile Customers
Delivering A Positive Experience
Gaining Confidence
Building Customer Loyalty
Advanced Listening and Responding
Difficult, Rude Or Indifferent Customers
Personalising Customer Relationships
Make The Customer’s View Work
Using Empathy To Manage Complaints
Taking Care Of Yourself
Past Events
Customer Service Course - 22 Sep 2021, Impact Factory, London, United Kingdom
(92826)
Customer Service Course - 16 Jul 2021, Impact Factory, London, United Kingdom
(92827)
Important
Please, check "Customer Service Course" official website for possible changes, before making any traveling arrangements
Event Categories
Business:
Customer Service
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