Customer Service Skills Training: Certification for Higher Education Professionals

Customer Service Skills Training: Certification for Higher Education Professionals is a conference dedicated to being able to improve your frontline customer service skills in the higher education context.

Topics

• Critical service competencies
• Characteristics of good customer service
• The conversation cycle and scripting
• How to maintain consistency across service channels
• Handling and serving difficult customers

Who should Attend

Managers and front-line enrollment and student services professionals working in higher education