Customer Service Summit East 2022

Customer Service Summit East 2022 is a brand-focused customer service conference.

Topics

• Achieving seamless service– making chat, social, email and phone work together
• Delivering an Effortless Experience – Ensure your customer service is smooth, timely and proactive
• Safeguarding the Customer Experience Against Social Media Brand Fraud
• Harnessing the voice of the customer to deliver unrivalled experiences
• How messaging apps revolutionized Rogers’ social support
• Embedding and scaling social support for a unified customer support experience
• Customer Service within the Customer Journey
• Managing, measuring and integrating chatbot interactions with consumers
• How to Respond to the Evolving Needs of the Mobile Customer
• How to recruit, train, motivate and retain your best agents