Customer Service Training for Financial Aid Staff 2016
23 Sep 2016
Webinar
Description
Customer Service Training for Financial Aid Staff 2016 is an event dedicated to improving your frontline customer service skills in the financial aid office.
Topics
Streamlining policies and procedures
Approaching Financial Aid Through a Customer Service Lens
Techniques for Difficult Conversations and Delivering Bad News
Internal branding: positioning your office as a resource
Delivering bad news in an in-person counseling setting
Navigating difficult conversations via phone
Who should Attend
Directors of Financial Aid
Financial aid professionals
Enrollment Managers
Past Events
Customer Service Training for Financial Aid Staff 2016 - 23 Sep 2016, Webinar (60702)
Important
Please, check "Customer Service Training for Financial Aid Staff" official website for possible changes, before making any traveling arrangements
