CXN Live: Future CX & Contact Center Trends & Technology APAC is a conference dedicated to best practice strategies for enhancing customer satisfaction, employee experience and minimizing customer effort.
Topics
- Aligning your customer journey with evidence-based services and personalised values
- Transform your customer experience for agile operations
- From "cost to growth" customer service centres
- Personalise services across customer segments
- Workforce autonomy: the next normal in empowering your employees
- Using AI to achieve 100% agent evaluation
Who should Attend
Senior attendees involved or interested in:
- Contact Centre Operations
- Contact Centre
- Customer Satisfaction
