Dealing with Difficult People

Topics

• A very targeted set of skills to use with difficult people
• Where specifically to focus your energy to create a positive change in the relationship
• What to watch for in body language and the counter-intuitive response that will completely shift the situation
• Advanced conflict strategies for making even the most seemingly intractable situation productive
• How to create a practical, effective outcome focused plan
• Diagnosing their preferred style of communication and how to adapt yours to change the way they connect with you
• Why some of the words and phrases you have been using have not been working and what words and phrases to use instead

Who should Attend

Attendees with job titles such as:

• COO
• CEO
• People Manager
• HR Professionals
• Directors
• Leaders
• Supervisors
• Managers
• Business Consultants
• Business Owners
• Staff at all Levels
• Department Managers