Dealing with Workplace Aggression: From Verbal Abuse to Workplace Violence 2013

Topics

• Identify the roles of the employers, managers, supervisors and employees in recognizing and preventing bullying
• Recognize the signs of bullying and why it happens
• Define workplace violence and explain the four categories of workplace violence
• Use tools to assist the victim, co-workers, supervisors and the employer to recognize, assess and control bullying in the workplace
• List risk factors for potential violence at the workplace
• Discuss do`s and don`ts when dealing with potentially violent individuals
• Prioritize post-incident reporting and response procedures
• Describe specific ways to respond to escalating behavior
• Describe the key elements in a workplace violence prevention program

Who should Attend

• HR Analysts
• Senior HR Professionals
• HR Personnel
• HR Mangers & Directors
• Employee Relations Professionals
• Managers & Supervisors
• Directors, Vice Presidents & Managers of Recruiting/Retention
• Line managers
• Employment Managers/Specialists
• Directors, Vice Presidents & Managers of Human Resources
• HR Coordinators/Supervisors