Delivering Quality in the NDIS 2018

Topics

• How do we measure the impact of what we are delivering?
• What does quality actually look like to the consumer?
• How do we develop a model to focus on our strengths?
• Do we understand the true unit cost of delivering quality – are our models financially sustainable?
• What actions can we take right now to improve the quality of our service?
• Can we differentiate the quality of our services via our marketing and communications?

Who should Attend

Senior attendees with responsibilities in:

• Strategic business development
• Quality assurance/systems
• Customer experience
• Risk & compliance
• NDIS transition
• Service delivery