Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation 2018 is a workshop dedicated to business analysis.
Topics
Segment customer types and personas
Customer journey and moments of truth
Potentially useful digital technologies
Existing customer bottlenecks and constraints and opportunities to remove them
Reconceptualise the customer interaction with our processes
End to end value stream processes that start and end with the customer process
Behavioral and cultural change
Genuine design constraints from other outside stakeholders
The change program
Who should Attend
Business Analysts
Process Analysts and Designers
Agilists
Business Leaders
Anyone concerned with designing and sustaining an agile business
Business Architects
Past Events
Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation 2018 - 22-23 Nov 2018, ETC Venues Marble Arch, London, United Kingdom (73273)
Important
Please, check "Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation" official website for possible changes, before making any traveling arrangements
Event Categories
Business: Marketing & Sales
Technology: Data management, Information Technology (IT)
