Effective Negotiation and Communication Skills 2014

Topics

• Improving the results of negotiations by following key principles and procedures
• Proven principles of persuasion and influence to ensure win-win outcomes
• Negotiation tactics and negative behaviours
• Pre-negotiation preparation to ensure improved outcomes
• Key communication tools to improve influence on others
• Different behavioural types and ways to relate better to others
• Value adding communication, persuasion and negotiation skills