eGain Solve 22 is a conference dedicated to teach what modern KM is, and how to do KM right to get your CX, AX, and BX unstuck.
Topics
- State of Agent Experience: Why Bother and How to Fix
- Customer Obsession: The What, the Why, and the How
- Conversation Hub: Do It All, Be Smart, Play "Nice" (aka BYOX), Win!
- The Knowledge Imperative for Remote-First Agents
- The eGain Marketplace: Innovate, Integrate, Monetize
- Analytics Hub: Integrate, Ingest, Insight, Ignite
- EGain Managed Services: Success Stories
Who should Attend
Attendees involved or interested in:
- AI
- Customer Experience
- Chatbots
- ML
- Journey analytics
- Knowledge management
- Operational analytics
