End-to-End Customer Experience Management for B2B Manufacturers is a conference dedicated to how can you own the whole customer experience and journey? How do we respond to service-obsessed customers?.
Topics
Excellence in aftermarket service and engagement
Providing an integrated and connected CX
Successfully closing the customer experience loop
Optimal customer contact management
Managing current and developing technology
Thoroughly understanding your customer, their needs and requirements
Effective customer education and information delivery strategies
Fomenting a CX culture across the organization
IoT as a fundamental feature of your CX strategies
Data collection and management
CX management through social media
Third-party distribution frameworks
Past Events
End-to-End Customer Experience Management for B2B Manufacturers - 16-17 Jan 2020, Courtyard by Marriott Duesseldorf Hafen, Dusseldorf, Germany (87719)
Important
Please, check "End-to-End Customer Experience Management for B2B Manufacturers" official website for possible changes, before making any traveling arrangements
