Establishing an effective internal governance strategy and structure to build relationships online through social media
Going back to basics building a customer centric company, philosophy and profitable customer relationships
Creating a successful internal strategy to capitalise on social CRM
Identifying the most successful tools and platforms to reach your customers and build relationships
Maximising location based tools to engage customers with your company, product and brand
Creating a strong internal strategy to fully capitalise on building relationships through social media
Using social media to react to customer complaints
Driving consumer engagement, business efficiency and customer relationship through social media
Exploiting video as an opportunity to build personal relationships
Creating a 24/7, 365 days a year customer engagement strategy, philosophy and platform.
Learning how KLM utilised social media to build relationships during Iceland s Eyjaflallajokull volcano disruption
Nurturing new relationships with customers online
Crowdsourcing and creating brand ambassadors through communities and discussion boards
Furthering the customer experience through co-creating
Introducing the new social customer and how your company should react
Measuring the ROI of your social media strategies
Turning online conversations into profitability and value
Using social media and add value to your sales department.
Incorporating socially enhanced CRM systems into your company
Creating the next generation of users, how you can sell more when you have an established relationship.
Measurements and analytics, targeting capabilities, observations online, integrating brand placement.
Past Events
Enterprise Social 2.0: Building Relationship with Customers through Social Media 2011 - 08-09 Mar 2011, Brussels Marriott Hotel Grand Place, Belgium (9794)
Important
Please, check "Enterprise Social 2.0: Building Relationship with Customers through Social Media" official website for possible changes, before making any traveling arrangements
