Establishing a Service Level Agreement (SLA) Process 2016

Topics

• Flexibility
• Risk and reward sharing
• The sla development process
• Mutual benefits
• Defining service level objectives
• Identifying key indicators focused on the service recipient’s business needs and objectives
• Establishing accountability for the achievement of the service level objectives webinar will provide you with a comprehensive roadmap for implementing the sla process
• Setting target metrics with clearly defined data elements

Who should Attend

• Controllers
• Financial Officers
• Shared Service Center Executives
• Procurement Professionals
• Internal Auditors
• Risk Officers