Establishing Appropriate Quality Metrics and Key Performance Indicators (KPIs) 2019

Topics

• Driving Quality Culture through appropriate Quality Metrics
  • Discuss how to ensure Quality metrics will result in the behaviors you want
  • Understand that what gets measured will directly impact employee behaviors
  • Discuss how to utilize Quality metrics to improve both individual and company performance
• Establishing Appropriate Quality Metrics
  • Understand the difference between Key Performance Indicators (KPIs) and metrics
  • Understand why metrics are important to both individuals and management
  • Discuss the use of dashboards
  • Review common Quality metrics and the associated mathematical equations
  • Discuss common errors associated with establishing metrics
• 2016 Draft Guidance from the FDA on Quality Metrics
  • Review the contents of the FDA guidance on Quality Metrics

Who should Attend

• Quality Departments
• Research and Development Departments
• Engineering Departments
• Manufacturing Departments
• Regulatory Affairs Departments
• Operations Departments