European Customer Experience Managaement Transformation: Utilities 2015

Topics

• Delivering award winning innovationand customer experience
• Integrating customer experience across multiple channels
• Developing strategies to improve the customer experience as consumers increase social media use
• Translating customer experience into your competitive advantage
• Assessing key steps to building a new mobile customer experience strategy identifying the most effective ways to achieve customer transformation for mobile customers
• Mapping the customer experience through the eyes of your customer
• Achieving successful internal process management as the backbone of customer experience transformation

Who should Attend

Attendees from the utilities industry.