Using LEAN to Improve Process, Productivity and Quality
Attend this event and hear from the experts:

Why creating a culture of innovation is key to transforming the public service
What Service Ontario s 7-Step process has achieved in improving productivity
How the Royal Canadian Mint achieved lasting improvements
What progress has been made by the U.S. Environmental Protection Agency in improving service delivery with Lean
Making a lasting improvement with Lean; lessons from Rouge Valley s transformation
Managing change and overcoming resistance when introducing and implementing Lean

EXCELLENCE IN PUBLIC SERVICE DELIVERY 2010

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