EXCELLENCE IN PUBLIC SERVICE DELIVERY 2010

  • 22-23 Mar 2010
  • St. Andrew’s Club and Conference Centre, Toronto, Canada

Description

Using LEAN to Improve Process, Productivity and Quality
Attend this event and hear from the experts:


  • Why creating a culture of innovation is key to transforming the public service
  • What Service Ontario s 7-Step process has achieved in improving productivity
  • How the Royal Canadian Mint achieved lasting improvements
  • What progress has been made by the U.S. Environmental Protection Agency in improving service delivery with Lean
  • Making a lasting improvement with Lean; lessons from Rouge Valley s transformation
  • Managing change and overcoming resistance when introducing and implementing Lean

Past Events

Important

Please, check "EXCELLENCE IN PUBLIC SERVICE DELIVERY" official website for possible changes, before making any traveling arrangements

Event Categories

Government & Global Issues: Social issues

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