Topics
- Effective remote problem resolution to reduce the number of onsite visits
- Shifting from a reactive to a preventative and proactive service model
- Best-practice to drive performance and innovation
- Plan of services capacity
- E-Services and social networking tools to deepen your customer engagement
- Knowledge management strategies
- Next generation service leadership
- Top talent management
- Mobile technology devices and middleware to best support your existing systems and technicians in the field
Who should Attend
Senior Executives, Presidents, Directors and Vice Presidents of Customer Support, Service & Support, Customer Service, Product Support, Customer Experience, Field Service, Support Operations, Service Operations, Service Marketing, Customer Operations, Maintenance, Service & Quality, Enterprise Services & Support, Technical Services and Operations.
