Description
The emergence of innovation within the service industry has been creeping ever closer as the risks in development and investment are minimizing with improved economic forecasts and stability. Field Service 2011 provides key insights on developing an ambidextrous service organization that excels in both quality and operational excellence and hence opening the doors for innovation.
Field Service 2011 highlights the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management and provides new insight on innovative developments in e-Service, CRM, Data Management, developing service leadership and effective mobile resources management.
