Finding Causes and Selecting Solutions for Human Error

Topics

• Example causal taxonomies used by various industries
• How the rate of human error correlates to task complexity, and example "normal" rates
• Human factors guidance documents
• A simple human-process interaction technique
• Six human error solution categories
• Helping interviewees recall specific instances

Who should Attend

• Environmental
• Anyone Involved in Responding to Quality
• Managers of management systems (e.g., ISO 9001, 14001)
• Safety, IT etc. Failures
• Corrective Action Coordinators, and Process Owners/Managers who want more Reliable Processes