Topics
- How to create a flow diagram of the steps in a product recall
- Why should we have a Crisis Response Plan
- Understand product recovery vs product recall and its classification
- Develop list of team members’ roles and responsibilities at each step
- Example of investigation process of a Listeria outbreak
- Example of the recent product recall and its trickledown effect
- Outline the responses / approaches based on a variety of crisis scenarios
- Review the best practice for effective Crisis Communication
- Questions and discussion: What do you see your role to be and the others in your company and add suggestions
Who should Attend
General Managers, Owner/Partners, Operations / Production Management, Plant Managers, Trainers, Quality Assurance Management, Any management team responsible to develop Crisis Response Plan for Product Recall and Communication Team.
