Forum on Responding to Patient and Visitor Bias and Misconduct 2021

Topics

• The incident reporting process
• Developing a policy about patient and visitor bias and misconduct
• The components between a "dismissal" and a "termination of care."
• The steps leading up to termination of care
• Skills for responding to biased requests
• The Experience Model of Communication (XMOC) and how this model is implemented into the Behavior Management Process

Who should Attend

• Clinicians, administrators
• Health care professionals
• Allied health staff