Today s customer experience generates endless possibilities for you and your business. From increased customer engagement on the web and social media to greater efficiencies in contact centres and the back office to optimising performance the drive to transform the customer experience is changing the way we do business and engage with our customers.
At G-Force Amsterdam 2010, we ll explore these possibilities and more. You ll hear about the latest innovations from thought leaders and customer service champions. We ll examine innovative solutions and share best practices. You ll have access to experts and peers throughout the event as well as new tools to connect with people long after the event ends. At
G-Force Amsterdam 2010 2010, there is something for everyone.
- Two days of general sessions with a wide range of breakout sessions
- Over 900 attendees
- Visionary presentations and the latest success stories
- Engage with Genesys and industry experts from around the world
- The latest Genesys and partner solutions + demos in the Partner Pavilion
Strategic Solutions are playing an ever important role in the Business Impact of Customer Service. At G-Force Amsterdam 2010 we will showcase our most innovative strategic solutions that are transforming businesses around the world.
Two initial ones to showcase are:
- Intelligent Workload Distribution (iWD) making the back office as efficient as the front office.
- Intelligent Customer Front Door (iCFD) making your Customer Front Door as welcoming as possible for your customers.
Whether you re a business leader, customer service executive, contact centre manager or IT professional, G-Force delivers a unique program designed to share knowledge and exchange ideas.
