Topics
- Acquiring and Retaining Customers
- Analytics
- Collaboration
- Customer Experience Management
- Customer Information Management
- Customer Relationship Management
- Customer Satisfaction
- Customer Service and Support
- IT Change Management
- Marketing Management
- Marketing to Customers
- Sales Management
- Sales Strategies
- Social CRM
- Social Media
Who should Attend
Marketing, Senior business and IT leaders including: Chief marketing officers, Chief customer officers, Marketing and sales leaders, Chief information officers, Web and social media strategists, Customer experience and service executives, Managers of customer data and analytics.
