Global Contact Centers Summit 2014

The Contact Centers Summit is dedicated to call centre, contact centre and customer service strategies and ideas in order to:

• Improve the power of knowledge management
• Get a competitive advantage in quality of the service
• Maximize the value of the customer experience
• Achieve excellence in the total workforce management

Who should Attend

Directors and Managers from Human resources, Contact Centers, Customer Satisfaction, CRM, Marketing, Customer Service, Administration, Sales and Bdm, Operation and Strategies and IT.