Global Customer Experience & Innovation Summit 2017

Topics

• Predictive Analytics in CX
• New CX Measurement Tools
• Experience Design
• Developing a Cutting Edge
• Customer Data & Analytics
• Customer Engagement Solutions
• Understanding Customer Needs in the Fast Changing Environment
• Customer Experience governance and Culture

Who should Attend

Attendees with responsibilities in:

• Client relationship Development / Customer Value Management (CVM)
• Customer Operations / Customer Experience Management / Client Experience
• User Experience / Satisfaction / Experience Design
• Customer Life Cycle Strategies / CX Transformation
• Customer Care & Service Quality / Retention & Loyalty Programs
• CRM & Omni Channel Management
• Channel & Multichannel Management
• Customer Insight & Satisfaction, Enterprises Feedback Management
• Call/Contact Centre
• Process Excellence
• Social Media & Brand Management
• Data Management
• Chief Digital Officer / Digital customer experience (DCX)
• Marketing & sales
• Customer Management Enterprise Architect
• Market Research
• Chief Customer Officer