The Global Customer Experience Excellence Summit provides an insight on how to enhance the customer experience and leverage the employee experience for improved customer satisfaction and business outcomes.
Topics
- Balancing personalization with digital transformation
- Instilling loyalty and engagement in a post-pandemic era
- Using ai to transform the omnichannel customer journey
- Customer centricity 3.0
- Recognizing future trends and business risk if cx does not remain priority
Who should Attend
Attendees with responsibilities in:
- Branding
- Customer experience
- Contact centre
- Loyalty
- E-commerce
- Customer service
- Customer operations
- Customer care
- Customer analytics/retention
- Multi-channel
- Digital transformation
- Operations
- Quality management
- Service delivery
- Marketing
