Description
Removing Barriers to Citizen Engagement, Delivering Superior Customer Service and Improving Operational Performance
IQPC s Government Contact Center taking place December 6-8, 2010 in Washington, D.C. area will focus in on the specific challenges and opportunities in the public sector for call centers.
Government contact centers face unique challenges and pressures to deliver the highest level of information delivery in the most cost-effective manner. With reduced budgets, changing customer needs and the immense task of motivating and retaining staff, call center professionals are looking for strategies to increase overall team performance.
IQPC s Government Contact Center conference will feature interactive benchmarking sessions, keynote discussions, knowledge exchanges and networking opportunities.
