The Government Contact Centre Summit 2013 is dedicated to topics related to government contact centres and customer service, including:
- Utilising social media as customer service tool including how to manage the conversation, grow your community and manage the risks
- How government agencies in the United States and the United Kingdom are adapting to the digital environment
- Workforce optimisation
- Customer self-service
- Developing a mobile workforce
- End to end service delivery
- Generation Y and Big Data and what they mean for the contact centre
- Cost reduction through consolidation, outsourcing and hosted solutions
Who should Attend
Attendees from state, local and federal government agencies, including:
- Chief Executive Officers
- Chief Information Officers
- Operations Managers
- Heads of Customer Service
- Service Delivery Managers
- Contact Centre Managers
