Handling Difficult Conversations with Employees 2014

Topics

• Diagnose and deal with defensive communication and behavior
• Diagnose how and why communication breaks down
• Stay in control of the conversation
• Keep your own emotions in check
• Know when to soften the blow and when to lower the boom
• Know when to talk and when to listen
• Handle someone who cries
• Stay safe with a volatile person
• Handle someone who won`t participate

Who should Attend

• HR Analysts
• Senior HR Professionals
• HR Directors
• HR Managers
• Employee Relations Professionals
• HR Personnel
• Vice Presidents
• Directors
• Shift Leaders
• Managers
• All Employees