Topics
- Future Trends in Customer Service
- Foundational Best Practices in contact centers
- Omnichannel Best Practices
- How workforce optimization can positively impact both the contact center and the business as a whole
- Customer Experience
- Contact Center Metrics
- Contact center tours
- Employee Engagement
Who should Attend
Contact center and customer support professionals, Senior Level VPs and Directors, Analysts, CIOs and CTOs.
