With a program created by ICMI`s esteemed Conference Advisory Board, this event will bring together industry experts and experienced end users to provide practical strategic advice to a highly-qualified audience of 300+ expected contact center professionals.
The event will focus on "Leveraging Customer Service for Business Value", and cover four core topics weighing heavily on the minds of senior management today
Effective Customer Satisfaction Measurement/ Management The Impact of Social Media and the "Always On" Consumer Developing Business Agility Maximizing Resources to Drive Strategic Value Other highlights include engaging keynote presentations and top-notch networking activities all combining to make this event a smart investment of time and resources, with practical takeaways and essential information sure to provide ROI for any contact center.
