ILM Level 3 Award in Leadership & Management 2018 is a course dedicated to training in management, leadership capabilities, communication skills and leadership styles and behaviours.
Topics
- The qualities of leaders
- The difference and similarities between leadership and management
- Different leadership styles and behaviours and how to apply them appropriately
- Different leadership styles used in the workplace
- The importance of effective communication
- Different methods of communication and how best to use them
- And develop their active listening skills
- The barriers to effective communication and how to overcome them
- Actions to develop their own performance when communicating in the workplace
- Their own performance in communication
- How to use effective communication in handling difficult situations
