Implementing Increased Choice in Aged Care 2017

Topics

• The needs & motivations of new & existing consumers
• The impacts of reform on core business for aged care
• Lead change management for internal stakeholders
• Effectively price services to ensure quality care while accounting for costs to the business
• Use marketing & promotion to differentiate yourself in the deregulated market
• Ensure staff are upskilled to provide end-to-end consumer experience

Who should Attend

Attendees with responsibilities in:

• Customer Service & Experience
• Marketing & Communications
• Community Engagement
• Client Relations
• Strategy & Operations