Improving Internal Customer Outcomes in Shared Services 2016

Improving Internal Customer Outcomes in Shared Services 2016 is an event dedicated to measuring and improving internal customer service outcomes in your shared services initiatives.

Topics

• Identifying appropriate metrics and methods for measurement
• Determining what your internal customers care about
• Using data to continuously improve processes
• Analyzing and sharing meaning with stakeholders

Who should Attend

• Human resources officers
• Business officers and administrators from finance and administration
• Procurement officers
• Information technology officers
• Project managers.
• Academic leadership