Description
Processes of Configuration Management and the CMDB deployment as focal point between the IT service management and IT Infrastructure
IT infrastructures are increasingly complex and less and less IT organizations are now classified in the situation, systems, network components, applications and middleware, and their relationships to each other and to the business without automatic support and manage. At the same time increases the economic risk posed by a failure or incorrect modification of an element essential to the IT systems of the company. The IT Configuration Management provides the essential foundations for the integration of service management processes. This will not only ensure that the IT configurations are controlled and documented. Very important is the mapping of the relationships between infrastructure components, users, services, agreements, processes and all related activities such as disturbances, problems or changes. In the Configuration Management Policy and in a configuration plan must have the correct decisions are made about how wide and deep is the infrastructure of the control of Configuration Management subject. Without the appropriate tool support in the form of a Configuration Management Database (CMDB) and a Configuration Database Systems (CMS) an effective Configuration Management is hardly conceivable. The maintenance and enhancement of existing CMDB, and the data synchronization between different systems, including the Asset Management ensure an steady growing challenge
(Translated by Google)
