Managing Conflict and Difficult People 2018

Topics

• The iceberg concept of conflict - what`s above and below the water line
• The top six causes of conflict and which one produces the most problems
• If you`re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict
• Define five conflict management styles and match each style to different conflict situations
• The language of positive communication to reduce negative emotions, especially anger
• How to keep your cool and react in a professional manner in the heat of the moment
• The four types of difficult people that drive you crazy and how to deal with them

Who should Attend

• COO`s
• CEO`s
• Chief Learning Officer
• VP of Human Resources
• Project Managers
• Directors
• Team Leaders
• Operation Managers and Supervisors
• Human Resources Professionals