Measuring and Managing Public Sector Customer Service 2015

Measuring and Managing Public Sector Customer Service 2015 is a conference dedicated to Maximise your customer service capabilities.

Topics

• Track performance against targets to strengthen service improvement
• How to measure and manage your customer service
• Building a quality management & measurement framework
• Systems & data to improve planning & corporate strategy
• Understanding what are we trying to measure?
• Innovative strategies to manage & monitor customer interactions
• Developing KPI’s that reflect corporate strategy
• Innovating customer service strategy through available data