Measuring Customer Service on Your Campus 2013

  • 16 Jul 2013
  • Webinar

Description

Topics
  • Considerations for establishing metrics - Tying metrics to key outcomes, Specific details for writing metrics
  • Creating a culture of evidence - Identifying your data needs, The power and problems with analysis
  • Making sense of the data - Creating reports, Easy analyses
  • Collecting data to measure metrics - Quantitative data sources, Qualitative data sources
Who should Attend

Financial aid, admissions, bursar, registrar and other personnel in academic institutes involved in front-line services to students or applicants.

Past Events

Important

Please, check "Measuring Customer Service on Your Campus" official website for possible changes, before making any traveling arrangements

Event Categories

Education: Higher education

Other Events with Similar Categories

Other Events with Similar Location or Organizer

Featured Conferences & Exhibitions