Measuring the Effectiveness of IT Services: Developing a Metrics Report Card 2013
15 Aug 2013
Webinar
Description
Topics
Delivery measures for IT services
The IT organization’s health
Customer satisfaction measures for IT services
Usage measures for IT services
Creating ranges of expectation
Weighing the factors
How to use the results
Who should Attend
IT directors/unit heads
Chief information officers
Managers of IT services
Senior IT managers
Past Events
Measuring the Effectiveness of IT Services: Developing a Metrics Report Card 2013 - 15 Aug 2013, Webinar (39591)
Important
Please, check "Measuring the Effectiveness of IT Services: Developing a Metrics Report Card" official website for possible changes, before making any traveling arrangements
