Meeting Magic: Facilitation & Planning Skills for Meeting Productivity 2012

Topics

• Self assess your civility index
• Pinpoint the characteristics of respectful communicators
• Choose the most respectful communication practices
• Diagnose how & why civility breaks down
• Develop a positive communication climate to enhance productivity
• Understand the negative consequences of gossip
• Use appropriate email and meeting etiquette
• Utilize civility litmus tests
• Practice the Top Civility Guidelines

Who should Attend

• Supervisors
• Managers
• Human Resource Professionals
• Leaders
• Sales & Marketing Professionals
• Shift Leaders
• Customer Service Professionals