Motor Claims 2015

Topics

• The pressure for change and reform
• The key trends: claims costs and insurer profitability
• Wither the supply chain?
• The fight against fraud: who is winning?
• Who owns the customer who has a claim?
• The disruptor: technology, manufacturers, policymakers
• How do you connect with people?
• Customer service in the digital age
• Re-engineering customer service for motor claims
• Servicing the 24/7 mobile world
• The cars, the drivers, the roads
• Can the industry face the future with confidence?
• Priorities for insurers and manufacturers
• The benefits of a co-ordinated road safety strategy
• The reform agenda
• Priorities for Government and local authorities
• Medical panels
• MoJ reforms, LASPO, Criminal Justice and Courts Bill
• Telematics is just the start
• Insurance contract law reforms
• Driverless cars: how soon?
• Connected cars, connected roads, connected people
• Motorway trams
• Smart roads

Who should Attend

• Directors of claims
• Business development directors
• Heads of motor claims
• Commercial director
• Motor claims managers
• Heads of motor engineering
• Senior claims investigators
• Heads of technical claims
• Heads of customer service
• Operations managers
• Financial crime managers
• Business development managers
• Product managers
• Underwriting directors