The Next Gen CX Conference is dedicated to expectations, consumption patterns and behavior of multi-generational customers as well as CX technological solutions, personalization and choice.
Topics
- Empowering Customers with Choice to Optimise their Own Experience
- Next-Generation Digital Native Customers
- Excellent CX and Service in a Digital Experience Economy
- Multi-Generational Customers with Digital CX
- Conscious Consumerism & Social CX
- Customer Insights to Personalise Experience
- Customers Everyday Technology
Who should Attend
Attendees with responsibilities in:
- Customer Service
- Customer Experience
- Loyalty
- Customer Engagement
- Retention
- Satisfaction
- Customer Data & Insights
- Customer Analytics
- IT
- Digital
- Innovation
- Technology
- Channels
- Transformation
- Mobile
- E-commerce
